Branded Merchandise for Gen Z: What Works and What Doesn’t

Written by Will Pendreigh

Gen Z—those born between 1997 and 2012—are redefining the rules of marketing. Raised in a digital-first world, they value authenticity, sustainability, and personal expression. For brands, this means that traditional promotional products may no longer suffice. To truly connect with Gen Z, branded merchandise must resonate with their values and lifestyles.​

Hotline.co.uk, a leading UK-based provider of promotional products, offers insights into what captures Gen Z’s attention and what misses the mark.

What Works: Gen Z-Approved Merchandise

1. Eco-Friendly Products

Sustainability is paramount for Gen Z. They gravitate towards brands that demonstrate environmental responsibility. Hotline.co.uk‘s range of eco-friendly promotional items, such as reusable bags made from recycled materials and biodegradable pens, align with this ethos. These products not only serve practical purposes but also showcase a brand’s commitment to the planet.

2. Tech Accessories

In a digitally connected world, tech accessories are both functional and fashionable. Hotline Promotional Products offers a variety of branded tech gadgets, including power banks, USB drives, and smart home devices. These items integrate seamlessly into Gen Z’s daily routines, providing utility while keeping the brand top-of-mind.

3. Personalised Apparel

Gen Z values individuality. Customisable clothing, such as branded T-shirts and hoodies, allows them to express their unique identities. Hotline.co.uk‘s apparel options can be tailored with vibrant designs and messages that resonate with this demographic, turning wearers into brand ambassadors.​

4. Reusable Drinkware

Hydration meets sustainability with reusable drinkware. Hotline.co.uk‘s personalised mugs and water bottles, like the popular Hampshire Mug, are not only eco-friendly but also serve as daily essentials. Their practicality ensures repeated use, reinforcing brand visibility.

5. Emotional Connection

Promotional products that evoke positive emotions can foster brand loyalty. Items like stress relievers, lip balms, or hot-and-cold packs show care for the recipient’s well-being. Such thoughtful merchandise can create a lasting impression on Gen Z consumers.

 

What Doesn’t Work: Outdated Approaches

1. Generic Items

Standard promotional items like basic pens or keychains, without any unique design or message, fail to capture Gen Z’s interest. They seek products that reflect their values and stand out from the crowd.​

2. Non-Sustainable Materials

Products made from non-recyclable plastics or materials that harm the environment are likely to be rejected by eco-conscious Gen Z consumers. Brands must ensure their merchandise aligns with sustainable practices.​

3. Lack of Personalisation

Mass-produced items without any personal touch or customisation can feel impersonal. Gen Z appreciates when brands make an effort to tailor products to individual preferences or local cultures.​

4. Overt Branding

Merchandise that prominently displays a brand’s logo without considering aesthetic appeal can be off-putting. Gen Z prefers subtle branding that integrates seamlessly with the product’s design.

Conclusion

To effectively engage Gen Z, brands must rethink their promotional strategies. By offering eco-friendly, tech-savvy, and personalised merchandise, companies can create meaningful connections with this influential demographic. Hotline.co.uk provides a diverse range of products that cater to these preferences, ensuring that your brand remains relevant and resonant in a rapidly evolving market.


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